Refund policy

Return and Refund Policy
Thank you for shopping with us! We strive to ensure your satisfaction with our health supplements. If you are not completely satisfied, we offer a hassle-free return and refund process as outlined below.

7-Day No-Questions-Asked Return Policy
We offer a 7-day no-questions-asked return policy for unopened and unused products. To be eligible for a return, the following conditions must be met:

The product must be returned within 7 calendar days from the date of delivery.
The product must be in its original, unopened packaging with all seals intact.
The product must be unused and in the same condition as received.
You must provide proof of purchase (e.g., order number or receipt).

Note: Due to health and safety regulations, we cannot accept returns of opened or used health supplements, except in cases of defective or damaged products.

Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us immediately. We will gladly replace the product or issue a full refund, including shipping costs, provided you notify us within 7 days of delivery. To process a return for defective or damaged items, please include:

Your order number.
A brief description of the issue.
Photos of the damaged or defective product and packaging (if applicable).
How to Initiate a Return
To start a return, please follow these steps:

Contact our customer support team at somax.shop@gmail.com with your order number and reason for return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Securely package the product in its original packaging and include the RMA number.
Ship the package to the provided return address using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.

Refunds
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to the original payment method. Please note:

Original shipping fees are non-refundable unless the return is due to our error.
Refunds may take additional time to appear in your account, depending on your payment provider.

Non-Returnable Items
The following items are non-returnable:

Opened or used health supplements (except for defective or damaged products).
Products without original packaging or missing seals.
Gift cards or promotional items.

Contact Us
If you have any questions about our return and refund policy, please reach out to us:

Email: somax.shop@gmail.com
Phone: 626-866-3258
Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

We are committed to your satisfaction and appreciate your trust in our products!